• Make sure that your smart outlet is in range of your Wi-Fi router.
  • Make sure that the outlet is arranged properly as well.
  • If the outlet is not connected to the VeSync app, try connecting it to a secure 2.4GHz network with no more than 10 devices connected to it.

Force close and then restart the app. Delete the app’s data. Reset your Wi-Fi outlet (To do this unplug the outlet, wait, and then plug it again.) ..

Finding ESP Access Point During Configuration:

  1. Open the network settings on your device.
  2. Scroll down to the bottom and select “ESP”.
  3. Change the “Access Point Name” to something unique, like “Wired Home”.
  4. Save the changes and close the network settings.

If you see the LED light on the device blinking, it means that the configuration mode on the device is triggered. To use the ESP access point, first connect to it and then wait for 5 minutes.

The outlet is Offline:

There is a high likelihood that you are experiencing an issue with the outlet. Make sure that your Wi-Fi is working smoothly, and your mobile device is connected to the internet. You can troubleshoot this issue by following these steps: ..

Open the VeSync app and delete the offline smart app. Press the power button on your smart outlet for fifteen to restart it, or you can denote it when the LED starts to blink or the device is turned off. Now follow the instructions given to you on your VeSync app and reconfigure the device. ..

When your outlet is now connected to the VeSync app, go on the device settings and press “Update Firmware”.

Conclusion:

In many cases, resetting your plug fixes many of the issues you are facing. However, even after resetting your plug the problem does not seem to be solved then check whether it is connected to some other network or not. Enabling VPN or security system on your Wi-Fi router also leads to the issue when connecting to the Etekcity outlet. If nothing is working, you can contact the customer support of Etekcity. They will provide you with professional guidance.